Support

Most answers live here — email us for anything else

Steps are not showing up

Open Settings → Health permissions and confirm Tagalong can read Steps. On iPhone check Health → Sharing → Apps; on Android check Google Fit → Settings → Connected apps.

Steps sync when you open the app and roughly every hour in the background. Pull down on the Home screen to force a refresh.

My streak disappeared

A streak breaks if none of your three daily goals is met and you have no freeze pips left. Freeze pips are awarded weekly; you can hold up to three.

If you believe a streak was lost due to a sync failure, email us with your account email and the date — we can restore it once per 90 days.

Restoring purchases or moving devices

Sign in with the same Apple or Google account, then tap Settings → Restore purchases. Pets, gems and cosmetics follow your account, not your handset.

Deleting your account

Settings → Account → Delete account. This removes your pets, history and personal data within 30 days and cannot be undone.

Report a bug or request a pet

Email hello@tagalong.pet with your device model, OS version and app version (Settings → About). Pet requests genuinely get read — the otter and the capybara were both community suggestions.

Still need a hand?

Email hello@tagalong.pet and a human replies within two working days.